QUOTE
Hello, my name is OKflyboy and I am a Dish network Customer and former employee.
I am writing to you tonight to relay my extreme dissatisfaction with my recent Dish experience.
Late last week I had an authorization error ("info not available" in the guide) that prompted me to call customer service to request a programming hit. Well, In the course of that call I got my guide info back but it was determined that I had "LNB drift" and a service call was needed.
That service call was carried out today but it was less then satisfactory to say the least:
- 1st - the tech arrived unprepared, as he didn't even know what the problem was he was dispatched to fix. My wife told him that it was I that had setup the Trouble call and that I was at work but she thought it had something to do with "drift". Apparently the tech surmised that the problem was LNB drift although my wife states he wrote on his paperwork that he still "didn't really know" what the problem was.
- 2nd - His idea of fixing the problem was to repeak my dish. Now, let me preface this by saying that since I (personally) installed this Dish I have never had less then 60 signal strength on my home transponders. When I arrived home this evening after work I found that the tech left me with signal strength fluctuating but never reaching greater than 20.
- 3rd - This tech, for no reason I can see, cut my wiring in a few places and installed barrel connectors (out in the weather with no protection - there's a future trouble call in the making, No?).
- 4th - We were not given a copy of the paperwork my wife was asked to sign. I do not know if this was a DNS employee or a contractor, nor do I know what his name was, his contact info, nor what work he claims he completed.
To give you some background, lest you think I am uneducated in the ways of Dish Network, I spent over 2 years at the Tulsa call center. I left as a TSRIII, ATR, and Mentor, in fact, my OpID was "***" and I'm probably still in the system. After leaving dish I went on to become a Custom Home Theater builder and have installed dozens of systems myself. As I told the agent that setup my trouble call, LNB drift was a relatively new thing when I left Dish and I was never fully trained as to how to correct it, so when she offered to set me up a free trouble call to get it corrected I agreed. Had I known that the "correction" was simply to give me a (poor) repeak and hack the crap out of the wiring I personally wall-fished I would surely have declined.
Thank you for listening (reading...). There is no need to dispatch another tech as I have just spent the last hour fixing the damage that this installer caused but I will definitely think twice before requesting any help in the future...
OKflyboy
(***/TSRIII/MENTOR/TU)
I am writing to you tonight to relay my extreme dissatisfaction with my recent Dish experience.
Late last week I had an authorization error ("info not available" in the guide) that prompted me to call customer service to request a programming hit. Well, In the course of that call I got my guide info back but it was determined that I had "LNB drift" and a service call was needed.
That service call was carried out today but it was less then satisfactory to say the least:
- 1st - the tech arrived unprepared, as he didn't even know what the problem was he was dispatched to fix. My wife told him that it was I that had setup the Trouble call and that I was at work but she thought it had something to do with "drift". Apparently the tech surmised that the problem was LNB drift although my wife states he wrote on his paperwork that he still "didn't really know" what the problem was.
- 2nd - His idea of fixing the problem was to repeak my dish. Now, let me preface this by saying that since I (personally) installed this Dish I have never had less then 60 signal strength on my home transponders. When I arrived home this evening after work I found that the tech left me with signal strength fluctuating but never reaching greater than 20.
- 3rd - This tech, for no reason I can see, cut my wiring in a few places and installed barrel connectors (out in the weather with no protection - there's a future trouble call in the making, No?).
- 4th - We were not given a copy of the paperwork my wife was asked to sign. I do not know if this was a DNS employee or a contractor, nor do I know what his name was, his contact info, nor what work he claims he completed.
To give you some background, lest you think I am uneducated in the ways of Dish Network, I spent over 2 years at the Tulsa call center. I left as a TSRIII, ATR, and Mentor, in fact, my OpID was "***" and I'm probably still in the system. After leaving dish I went on to become a Custom Home Theater builder and have installed dozens of systems myself. As I told the agent that setup my trouble call, LNB drift was a relatively new thing when I left Dish and I was never fully trained as to how to correct it, so when she offered to set me up a free trouble call to get it corrected I agreed. Had I known that the "correction" was simply to give me a (poor) repeak and hack the crap out of the wiring I personally wall-fished I would surely have declined.
Thank you for listening (reading...). There is no need to dispatch another tech as I have just spent the last hour fixing the damage that this installer caused but I will definitely think twice before requesting any help in the future...
OKflyboy
(***/TSRIII/MENTOR/TU)
